August 6, 2007
3:15 a.m. – wake up call in Boston
3:20 – alarm goes off in Boston
3:25 – Jenné finally gets up and ready
4:00 – leave hotel
4:27 - hit construction in Boston
4:32 – follow detours and fear for life
4:37 – get back on correct road
4:43 – arrive at car rental return
4:47 – I don’t want to talk about it
5:00 – check in and check bag to Kansas City
5:45 – leave Boston
7:10 – arrive in Washington, change planes
8:45 – flight delayed from Washington – no flight attendant
10:45 – arrive in KC
11:35 – file missing luggage report with US Airways office – told it would be on the next flight at 1:30
2:00 p.m. – call missing baggage number I was given to check on my bag and reached the platte county sherrif’s department
2:02 – get US Airways central office on the phone
2:23 – 10 deep cleansing breaths
3:30 – leave a message with baggage claim. Remind them I am flying out on Tuesday and will come get the bag if I need to
4:00 – call again am told bag is “lost”
4:07 – talk to central office again since my last call was cut off during holding. Am told there is nothing that can be done.
6:30 -- meet friend for dinner. Drink 2 martinis
9:00 – call baggage claim office – mailbox is full and not taking any more messages
9:03 – call central. Am told bag is lost. Begin to lose my shizzle. Explain clearly to “Dan” that although not upset with him, telling me that my bag is lost and that you have no other information is not accepatable. Demand that he connect me with someone who knows something about my bag. Clarify for “Dan” that I have been extremely patient but now must have an answer.
9:04 --“Dan” puts me on hold.
9:16 – “Dan” comes back and tells me I’ll be called in an hour and if not, to call back.
10:45 – I call back. Eugene tells me my bag cannot be found (read: is lost) and there is nothing he can do. I begin my Dan speech explaining that I understand Eugene is ill-equipped by his company and that it is beyond his control however he must figure something out because I am leaving again in less than 24 hours and I must have that bag. Eugene pees himself. I ask Eugene what he would do if he were in my place. Eugene states “I would get very upset. And then file a complaint.” Eugene is very honest – you gotta give him that.
11:20 – after trying the baggage office two more times, I give up and go to bed. Finally – having been awake for 20 hours.
12:53 a.m. – phone rings – I come out of my coma and try to answer it and drop it on the dog
12:55 – I call back. It is baggage service. “I’m calling because there is a note here that you want to come pick up your bag.” Me: “Yes, do you actually HAVE my bag?” Them: “um, well, actually I don’t know, let me look for it……………………………………………………………………………………..Yes! Ms. Fromm we have your bag here.” Me: “You actually have it? You have my bag right there???” Them: “Uh yes. Do you want to come get it? or give it to my delivery guy here” Me: “What time will the delivery come?” Them: (discuss discuss discuss) “He says you’ll have it no later than 5 a.m.” Me (nearly in tears): “Perfect. That’s perfect. Thank you so much.”
1:07 a.m. – drift off into a pleasant sleep
5:15 a.m. – wake up and think about checking for bag. Decide to stay in bed.
7:35 – get up and check porch. No bag.
7:36 – search for Ativan
7:37 – call baggage claim office – no answer leave message.
8:33 – call again. Get someone. Explain. He looks and says: Well, I’m confused because my baggage delivery guy says he never got the bag. Me: Are you telling me you don’t have my bag and you don’t know where it is? Him: yes ma’am. That’s what I’m saying.
8:35 – Leave house to buy new cosmetics. I give.